Though the Center for Credentialing & Education (CCE) is perhaps best known for providing credentials for individuals in the helping professions, its growing Contracted Management Services group has been helping other organizations run smoothly for more than 20 years.
The group offers a variety of services including education reviews and full-service management solutions to associations, state licensing boards and credentialing bodies in the fields of mental health and human services.
Director Robin Colburn acts as a liaison between CCE and its clients to ensure that everyone is operating within the parameters of their specific contracts. First, she meets with each potential board to conduct a needs assessment to determine how CCE can help, she says.
“The Contracted Management group offers full board management to state licensure boards, associations and credentialing organizations, including all of their staffing needs. We follow any regulations that our clients might have, and they have the ability to add or subtract staffing as needed,” Colburn says.
The group also provides executive director services, customer service, accounting, human resources and marketing efforts. It offers strategic guidance, exam development and delivery, event planning, social media support, and website development and maintenance as well.
“We relieve our clients’ boards of directors from their daily responsibilities of management and operations, and that allows them to focus on their core competencies and their organizations’ mission,” Colburn says. “Because we focus on the areas of mental and behavioral health, most of these boards consist of volunteers. Our expertise with nonprofits gives us the advantage of understanding anticipatory management; we know the challenges that they typically face.”
More than 20 years ago, the Art Therapy Credentials Board (ATCB) became CCE’s first Contracted Services client. The group provides full board management, exam development and facilitation, processing renewals, review continuing education, customer service, and manages all other day-to-day operations for its four nationally recognized credentials.
"I am impressed by CCE's recent support in areas of assessment and technology to guide and support the ATCB's continued growth and stature as a credentialing body," said Charlotte Boston, ATCB president.
The group also provides full board management and operations for the N.C. Board of Licensed Clinical Mental Health Counselors (NCBLCMHC) and the American Association of State Counseling Boards (AASCB), and helps coordinate conferences and other events as well.
Dr. Denauvo Robinson, chair of the NCBLCMHC board, agrees that the group has been a big help.
"Our board has been extremely pleased with the high quality of work from your team. CCE continues to amaze and delight us with creativity and hard work. This is the best management company we have worked with, and we look forward to long relationship with CCE," he said.
These services free many of CCE’s clients of their day-to-day tasks and allow them to better lead and focus on their missions, Colburn says. “We offer a deep bench of appropriately trained personnel, and our aggregate purchasing power is just another benefit of having these organizations managed by a larger group,” Colburn says. We are problem solvers for our clients and are able to adjust resources and find shared opportunities.”
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