CCE is an affiliate of the National Board for Certified Counselors, and the two organizations work closely together to offer stakeholders the best services possible. NBCC’s Certification and Credentialing Services and Assessments departments bring decades of experience in the practice of credentialing, which CCE utilizes to benefit credential holders.
CCE works to support our credential holders from every angle. That requires careful coordination between CCE’s Business Development department and NBCC.
“The internal partnership between Business Development, Certification and Credentialing Services, and Assessments is essential,” says Director of Business Development Winifert Lawson-Graves. “Assessments, in collaboration with subject matter experts, is responsible for developing and maintaining the integrity of the examination. The Certification and Credentialing Services Department manages all the processes surrounding the credential and works directly with credential holders and applicants. Business Development engages in market research to determine the marketability of a professional credential and future projections for job growth in a targeted field.”
CCE’s Business Development Department is responsible for conducting competitive and environmental analyses related to credentials and future business opportunities, developing and maintaining marketing strategies for CCE credentials, and managing the Registered Credential Training Provider (RCTP) program. CCE identifies qualified training providers through the RCTP program so these expert trainers can offer the required training to individuals interested in applying for a CCE credential. Just as training and continuing education providers support credential holders, CCE supports these important providers.
The Certification and Credentialing Services Department reviews applications for all CCE’s credentials. This portfolio includes the CCE Approved Clinical Supervisor (ACS), Board Certified Coach (BCC), Board Certified-TeleMental Health Provider (BC-TMH), Global Career Development Facilitator (GCDF), and Human Services-Board Certified Practitioner (HS-BCP). This department reviews applications to determine eligibility and communicates with applicants about requirements and processes.
Credential holders must meet ongoing requirements, including continuing education, to maintain their credential, and the Certification and Credentialing Services Department oversees this process too. Certification and Credentialing Services collaborates with Business Development to keep credential holders informed of continuing education opportunities.
Certification and Credentialing Services works closely with both Assessments and Business Development in order to offer the best services to credential holders.
“Both departments are very open,” says Director of Certification and Credentialing Services Brian Strickland. “It's always interesting to hear from Assessments about how they are developing these examinations. As someone who often talks to people about those tests, it gives me a better knowledge base to speak about the examination and why it’s important. Business Development promotes our credentials and looks at different recruitment options. Last fall, they contacted people whose credentials had expired. For a lot of people, during the pandemic they got busy and let it slide. This encouraged many individuals to contact us and reinstate their credentials.”
NBCC’s Assessments Department develops the examinations required for CCE credentials and oversees their administration, all in accordance with best practices that ensure validity. This department works to ensure each examination is representative of the actual profession or field so it can act as a proper safeguard. The starting point is a comprehensive job analysis. Assessments recruits qualified and actively engaged professionals to serve as item writers, ensuring questions are representative of the profession or field.
“It is always rewarding to work with colleagues who have a shared goal to provide the best possible service to our credential holders and applicants,” says Director of Assessments Unber Ahmad. “We work with Certification Services and Business Development in a collaborative way to approach a task from different perspectives. The examination needs the credential, and the credential needs the examination. All three departments have to be in sync to make sure a credentialing program is greater than the sum of its parts.”
CCE offers quality credentials to help professionals advance their careers. These credential programs excel thanks to the collaboration between NBCC and CCE.
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